The Rule Book (Policies)

In property management, not all properties or clients are created equal yet many property management companies treat them as if they are all the same.  The difference between a profitable, well-run business and one that…

A comprehensive policy manual, or “The Rule Book,” is essential for property management businesses. It provides clear guidelines, ensuring consistency, team empowerment, and reduced dependence on leadership. To create one, document existing policies, organize by key categories, maintain simplicity, and cover most scenarios. Start with basic tools, and evolve the manual over time.