The Rule Book (Policies)

In a recent session, I walked through core values with a client who’s doing a lot of things right. She’s been running her company for a while, but now she’s trying to scale. She picked…

This one gets overlooked, but it will wreck your operations if you let it slide. In a recent coaching session, a client told me some of their owners were interfering with tenant management. Trying to…

I got a call last week from a founder who was frustrated. One of their remote team members had gone dark at the end of the workday. No response to a chat message at 4:30….

This one’s simple, but it’s costing people big. In a coaching call a client casually mentioned they’d fronted nearly $10,000 for a repair on a single-family rental. Not because they wanted to but because the…

One of the most common operational problems I see inside property management companies is this: Too many decisions. Too little policy. A tenant wants an early renewal discount. An owner wants an exception on fees….

A client came to me frustrated. They had just rolled out a new PMA with updated terms. X% management fee. Y% lease renewal fee. Clean, simple, and justified. But some owners, especially those from a…

One of the fastest ways to burn out in this business is fronting money you don’t have, for a property you don’t own, for someone who isn’t replying to your emails. I was coaching a…

A property management company owner that I coach runs a sizable company with a full bench of executive managers, solid systems, and strong values. He’s built a team that cares. And still, his team constantly…

One of the biggest boundary issues I see in this industry doesn’t show up during onboarding.It shows up after the management agreement ends. I had a client recently offboard a large property. The owner was…

Let me tell you the most expensive mistake I see scaling property management companies make: They build out the how……before they ever define the “what we do” or “why we do it”. They roll out…