150 Emails. 1 Reply. What Now?
One of the teams I coach recently launched their first real outbound campaign. They pulled a list. Wrote the emails. Hit send. 150 messages. 1 reply. 0 meetings. Sound familiar? Here’s the mistake I see…
Before You Blame Your Team, Check This First
On a recent coaching call, a client vented some understandable frustration. He had a team member who was moving slower than expected, not following up well with owners, and leaving tasks half-done until a reminder…
Why “Busy Work” KPIs Are Killing Your Culture (and What to Track Instead)
I had a coaching call recently with a team that just hired their first in-house accounting rep. It’s a good move. They’re growing, and outsourcing every finance task was starting to feel like too many…
If You Can’t Control the Outcome, You’re Tracking the Wrong Thing
During a recent coaching call, a client’s team walked me through one of their biggest frustrations: Delays from housing authorities and tenant assistance agencies. This causes applications to take longer than necessary. Move-ins to be…
You’re Tracking the Wrong KPI
On a coaching call I sat in with a leasing and application team who were doing what most property managers do when they first start tracking performance—they were proud of their “average screening time” metric….
Mastering Performance Metrics for Property Management Success
Discover how to leverage KPIs and OKRs to optimize your property management business, align your team, and drive sustained growth. Trying to run a business without clear performance metrics is like racing an ultramarathon without…
Mastering the Art of Communicating KPI Results in Property Management
Key Performance Indicators (KPIs) help us know if we are winning or losing the game in property management. They provide measurable insights into how your team is performing, what’s working, and what needs improvement. However,…
Mastering Metrics: How to Use KPIs and OKRs to Propel Your Property Management Business
Running a business without a scoreboard (without clear metrics) causes blind decision making, and hoping for the best instead of strategizing for success. A scoreboard brings clarity. It shows where you stand, what’s working, and…
The Power of the Scoreboard: Measuring Success in Property Management
Your scoreboard consists of two essential tools: Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs). These metrics allow you to track progress, evaluate success, and identify areas for improvement. KPIs are your pulse…
Building Better Business Performance: Creating KPIs for Your Scorecard
Are you running a property management business where success isn’t tracked, improvements aren’t measured, and goals lack clarity? Does it feel like playing a game without a scoreboard—disorganized, aimless, and frustrating? KPIs (Key Performance Indicators)…