In-House Maintenance: A Goldmine or a Money Pit? – with Rob Kazen
This episode explores the journey of Rob Kazen in building a successful in-house maintenance company alongside his property management business. Rob shares his challenges, key lessons learned, and strategic insights on optimizing service delivery while emphasizing the importance of structure and reliable personnel.
- Transitioning from outsourced services to in-house maintenance
- Challenges of establishing a maintenance division
- Importance of hiring knowledgeable staff and maintaining reliability
- Implementing the Entrepreneurial Operating System (EOS)
- Scaling operations alongside property management growth
- Cultivating a positive workplace atmosphere for retention
- Building strong relationships with subcontractors for support
- Future aspirations and goals for growth and profitability
