Last week at the Property Management Systems Conference we spent some time coaching on our policies and processes during the landlord and property termination phase of the property management lifecycle. If you would like to…
There are those in property management who claim the key to fixing your business is to establish processes and procedures. However, a crucial preliminary step is frequently overlooked: defining the company policies. I’m going to…
I recently gave a presentation at LeadSimple University where I explained how to utilize the five stages and four categories of property management to set the vision, create your policies, and document your processes. The…
Handling insurance claims for our landlord clients can be a critical part of a property management company’s services. Defining and setting proper expectations surrounding insurance claims can be just as important. Unless we properly set…
When defining your policy for processing tenant applications there are two primary camps, those who process the applications in the order that they were received (first applied) and the applicant that appears to be the…
Last week at LeadSimple University I gave a presentation on the Lifecycle of Property Management and at the end of my presentation I shared a “Property Management Policy Cheat Sheet” with the audience. This cheat…
Below is an introduction to our documentation process that we use when we work with our consulting clients. The purpose of this document is to help get the policies out of the brain of the…
If you asked me what the most overused (and least understood) phrase was in property management in 2023 I would say it’s “Process Automation”. Everywhere you turn there’s some analytical type telling us that unless…