How to Handle Discipline Without Killing Culture
I got a call last week from a founder who was frustrated. One of their remote team members had gone dark at the end of the workday. No response to a chat message at 4:30….
Stop Filling Your Calendar With Stuff That Doesn’t Build Your Business
Here’s a certain kind of exhaustion that shows up when your calendar is full but your company still feels stuck. I was coaching a client recently who laid out a typical Tuesday. Meetings from 8…
Poll: How do you envision your role in the business changing over time?
Submit your response to instantly compareyour insights with industry trends. Property Management Micro Polls
Before You Blame Your Team, Check This First
On a recent coaching call, a client vented some understandable frustration. He had a team member who was moving slower than expected, not following up well with owners, and leaving tasks half-done until a reminder…
“Following Up When You Can,” You’re Already Losing
Let me say this as clearly as I can: If your follow-up system lives in your head, you’re leaking money. I worked with a team last week that has everything going for them: great service,…
You Can’t Scale if You Keep Getting Pulled Back In
On a recent coaching call, I spoke with a client who’s built an impressive property management company. He’s been at it for nearly two decades and has three local branches. He has a full executive…
Poll: How do you differentiate yourself from competitors in your marketing?
Submit your response to instantly compareyour insights with industry trends. Property Management Micro Polls
Why “Busy Work” KPIs Are Killing Your Culture (and What to Track Instead)
I had a coaching call recently with a team that just hired their first in-house accounting rep. It’s a good move. They’re growing, and outsourcing every finance task was starting to feel like too many…
Problem Solving: A Property Management Adventure in the Grand Canyon – with Mark Brower
Sometimes the most meaningful adventures arise when everything falls apart. This candid conversation between Tony and Mark reveals what happened when they led 25 property managers on what was supposed to be a carefully planned…
If Expectations Aren’t Written Down, They Don’t Exist
This new hire wasn’t the problem. That became obvious halfway through the coaching call. The frustration was real for sure. Tasks weren’t being done right, training was unstructured and essentially just answering a non-stop list…